Where an order ships from depends on the product, available stock and destination. Tell us the country or region where you need delivery when asking for a quote. We can then check the suitable dispatch arrangement and discuss shipping costs and timing alongside the products, rather than leaving those questions until the order is ready to send.
1. Confirm the Dispatch Location
Do not assume every listed product is stocked in both warehouses. Ask which location will supply the quoted order and whether any product has a different arrangement. If you are combining several products, check the shipment plan with the team. The answer should relate to your actual list and destination, especially where a custom product or packaging order needs additional preparation.
2. Separate Preparation and Transit
The time needed to prepare an order and the time spent in transit are different. Ask when the products can be ready, what shipping option is proposed and what delivery estimate applies. Custom labels or packaging may need a separate schedule. Delivery estimates should be discussed for the order; a general website statement is not a guarantee for every product and destination.
3. Keep Your Order Details Handy
After dispatch, keep the order and shipment references provided to you. If a delivery needs checking, contact us with those details and explain the issue. For a customs, address or delivery question, our team can review the information relating to the order and discuss the next step. Any remedy depends on the circumstances and agreed order terms.
Illustrative image. Product and order details are confirmed separately.
QUICK CHECK
Before You Send Your Enquiry
Keep these four details with your enquiry or order.
Destination
Confirm the country or region.
Warehouse
Check the dispatch location.
Timing
Separate preparation and transit.
Shipment details
Keep the reference provided.
